Omya International AG, a provider of specialty and complementary ingredients for the bakery industry, sees an increase in orders it receives due to higher demand. But, on the mid-term, the company expects a decline as their clients will likely have to cope with prolonged supply chain effects, Stefan Lander, vice president consumer goods, group sales & marketing, said.
However, Lander underlined that the issue will be temporary and the situation will normalize on the long term.
Lander said that the company can assure a secure supply, as the ingredients are processed in different production facilities worldwide and further contingency plans are also in place.
In terms of regulation from the government, the expert said they expect a clear definition of “essential industries”. He offered the example of calcium carbonate, which is produced by Omya and it is multifunctional: it is not only used to enhance the health properties of food and pharma applications, but is also an additive that eases many production processes and improves the quality of finished products, so it is considered essential for several industries.
As health measures, Omya has reorganized shifts to ensure that the number of people working at the same time is reduced as much as possible. To avoid contamination, the company has implemented further internal procedures to guarantee maximum safety levels. For other departments, e.g. technical assistance, they have switched to a largely digital work mode to maintain support for the clients.
Asked what would be one of the lessons learned during the crisis, Lander said: “Price should not be the only parameter for supply – now, more than ever, continuity, sustainability and contingency planning are key. Trust is vital too.”