Don Carrell, CEO, Kwik Lok

Considering the market volatility, supply chain disruptions, energy costs and workforce scarcity, what does this past year look like for your company when you draw the line? 

Although supply chain has made this a challenging year, Kwik Lok has continued to innovate and manage supply chain concerns. As a global company, we continue to be well-positioned to fulfil closure orders despite possible interruptions in shipping or material sourcing.

What are your expectations for next year, keeping in mind the legacy of 2022, but also the current challenges?

We expect a continued focus on sustainability by the consumer that will drive the continued need to offer a portfolio of options that are either recyclable or compostable. It is also important that these sustainable options run in the closing equipment that our customers have already invested in as bakers have experienced big impacts to their bottom line due to the war in Ukraine, supply chain issues and the pandemic.

How do you estimate the market will evolve and what is your priority list for 2023? 

We believe there will be pressure to move away from plastics which are problematic or unnecessary. This will drive new options to meet consumer and customer needs. Kwik Lok will continue to help customers find the solutions that works for them whether it be our Fibre-Lok or other recyclable options.

Where did the growth opportunities come from and what is the most important lesson you have learned in recent times? 

Kwik Lok has invested in materials science. We see this as a continuing source of growth. We help our customers understand their options and make choices that align with their values and goals. We have learned there is not a one-size-fits-all solution and by offering a variety of options, we can help our customers make progress in their journey to be both profitable and sustainable.

What do you consider to be the most valuable asset you have in 2023 as a company?

Our most valuable asset is always our people. They have been resilient throughout the pandemic and have been the source of constant innovation which has helped us meet a variety of challenges. Whether it be improving a process to reduce waste or helping us test new materials, our employees help us to meet challenges in all aspects of the business. 

What was unexpected in 2022 and how did it impact your business?

The steady increase in cost of materials and other shortages not seen at the height of the pandemic. This created longer lead times for some items and required greater effort overall. On the positive side, after several years of not being at live trade shows it was great to see industry customers and colleagues once again. 

Which are the most important drivers of change for your business in 2023? How do you plan to prepare for them?

We will continue to develop new sustainable solutions for our customers worldwide and help them navigate the patchwork of regulatory requirements and consumer pressures for less problematic and unnecessary materials. The scenario is constantly evolving which means we need to collaborate with organizations globally to better understand the requirements and have solutions available when needed. 

What would you like to see happening in 2023 for your stakeholders and business environment (in terms of policy, regulations and market) in order for your business to thrive more? 

This has been a tough time for our customers due to the pandemic, supply chain interruptions and the war in the Ukraine. We would like to see some of these pressures begin to ease up in 2023.  Additionally, many of our customers are dealing with new packaging regulations that may differ depending on the country. We understand the challenge this presents and wish to provide solutions that work regardless of the differences in regulations.

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