Syntegon Presents New Service Packages for Maintenance

Syntegon launches redesigned Service Agreement packages for effective asset and maintenance management at fixed costs. The varied agreements help customers from the pharmaceuticals and food industries to reduce production risks, gain predictability over service costs and simplify complex processes – enabling them to focus on their core business. 

“This way, our customers benefit from a readily available service that ensures the long-term productivity, safety and sustainability of their processes – while meeting their respective production and plant requirements,” explains Johan Nilsson, Member of the Executive Board and responsible for Service & Digital Solutions at Syntegon.

Syntegon continues to offer services such as inspection, maintenance, spare parts management and training individually. But companies can now choose from seven different package options as well, all of which come at a fixed price. With each service level, customers receive support, from basic service including inspection and remote service to guaranteed production performance for their machines. Based on their maintenance strategy, customers can decide which level best meets their specific needs to reach maintenance targets.

Service Agreements offer much more than fixed and predefined prices: continuous support also reduces the risk of unscheduled downtimes and can even help avoid complete shutdowns thanks to regular maintenance done by service technicians.

Syntegon offers support at all Service Agreement levels: from maintenance planning and spare parts management to operator training and digital plant optimization, the company’s service experts are at the customer’s side around the globe. “Versatile service packages deliver maximum flexibility with little time investment and risk,” Nilsson says. “Instead of selecting individual services for their requirements one by one, customers now receive exactly the products and services they need.”